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Here's what I promise... You will have my genuine concern of finding you a great car, one that meets all your needs and one that you're excited about - at the most competitive pricing out there. And believe it or not, we may just make buying it a lot of fun.
"I mean... who wouldn't buy a car from this guy? That's a rhetorical question, by the way! Greg has worked with my family for years. He's as thorough and professional as the day is long. As a customer, a fellow employee, or an employer- Greg is an absolute joy to work with."
"Dan's a retired cop which means he's by the book. He tries to hide all that tough cop stuff by being super nice and kind and super professional, but I'm not stupid. I know he knows about all my traffic violations and trouble I got in college and judges me for driving too fast on the lot. It's my lot, Dan! I can do what I want!"
"Rob writes our commercials and handles our marketing. He gets it. He understands the clutter of car dealer's messages, and he simplifies it. Oh - and I've never seen him without a hat."
Remember Lums? Jenni's family started Lums. If you don't know what I'm talking about, chances are you're super young or you're not originally from here. I mention this because she and I are from the same mold... hard working, value driven, handshake-makes-the-deal kind of people. Jenni's that and much more.
"You never get a second chance to make a first impression, so we hired the best. I've known Edris and her family for few years now. They're just so kind. Makes you want to smile the rest of the day."
"Keith Cotton Photography. 3217 N Prospect. Peoria, IL 61603. (309) 863.5078 - You like our pic's? Keith's your guy. Sometime's he wears a knit hat in the summer which I firmly disagree with."
"So we have a small building to work out of here at Scherer Mazda. Our service reception area isn't supposed to have a hoist and service bay but we have no choice. We figure, if its got to be done, let's at least have a tech with one hell of a personality be out front and center. We chose Kyle."
"One Big Teddy Bear. Curt used to run our sales department in our old Bloomington store. Not only was our store highly successful, our customer satisfaction was through the roof."
I don't know where we find these guys but someone looks over us. This man is ON 24/7. Isaiah cares about your well being and measures his own performance accordingly. He's extremely personable. He's light hearted and kind. A perfect personality for a service department.
"I was thinking about sprucing up Keith's title with something like Used Car Whisperer, but I'd probably be the only one who would think it's funny. Keith has worked for my family off and on for over 20 years (19 with a mustache). I learn from Keith every day. He's, hands down, one of the best in the business."
"Tina's the thumb. You know what that means? If not - you'll figure it out. Her real name is Christina but she only wants to be called Tina. My goal is to call her Christina at least once a day for the rest of her life."
"Not a day goes by that I don't pick up the phone to hear
a service customer tell me of their appreciation of the young man that
helped them in service. His secret is one that we all could learn from -
he listens That's why he's the director of the Service and Parts department."
Jim Livengood. That's his name. That's why we hired him.
"As smart as they come. Here's a regular lunch break question for Tom Miller... "Whatchya reading, Tom?" I'm pretty sure one day his answer was "The Babylonian concept of English colonialism." yyyyep.
"I hope to read this in 20 years... We didn't pluck Brian from the car business. How he runs our parts department, either we taught him or he taught himself. So, Brian, when you're on the front page of pARts DiGEsT, just remember the little people who helped you along the way."
Get this - Tim has worked here since the first day but a long time ago we had a big disagreement. And we parted ways. No time passed and we were on the phone telling each other how much we needed each other and that we were sorry and that we'll never disagree again. Well... we disagree plenty, but I do love the man.
"I've known Scott for over 20 years. I know - how is that when I only look 20 years old? Well I'm not.
Scott's the guy that keeps us positive. Scott brings the two most important things in the history of business to work with him every day: Knowledge & Enthusiasm.
Goodness. What do you say about your wife that's an employee... You're breathtaking, Eryn. I don't know what I'd do without you, my love. You complete me. And my customer relationships. If you receive the wrong communication (which would never ever ever happen), let her know and she'll fix it. She's THAT good.
"If you have a great experience buying a car here - thank Patrick.
Then again, if you have a bad experience - thank Patrick. He taught me
EVERYTHING I know. It wouldn't be a real team without him."
"Dale has been working on Mazda's for 35 years. His whole family owns Mazda's. I am so fortunate that Dale took a leap of faith and believed in where we're taking this brand."
"Matt is actually a Saturn certified technician as well, so all you
old Saturn owners, there's no better person to work on your vehicle."